"Boom Goes the Dynamite"Some people just make my head want to explode. There are times where if I could reach through the phone lines and slap someone...I probably would!
Today was the first day I've had since becoming an insurance agent where a customer called to yell at me over the phone.
This is a woman who's consumed by her own greed. She's waiting for a check from our agency. Some people just don't understand that things take time. And when it comes to insurance claims---sometimes things can take much longer than usual.
There was a funny cartoon featured in the Sunday comics recently with a man dressed in a business suit walking up the steps to his insurance company. He goes into the door marked "claims" and then in the final box the door marked "claims" has been opened, and it leads out into the street below to which the man has fallen flat on his face.
Or to explain it better, the old adage: a watched pot never boils. So this woman calls in, wondering when her check is going to arrive. I ask the woman I work with if we've sent out a check, and she tells me that we did at the beginning of this week.
OK, simple enough.
But the woman asks me, "what address did you send it to?"
Um....the one we have on file. Your normal address! The one we've had on file for years. The one that's always worked!
But no---she needs it to go to her PO BOX. Because mail will never reach her at her house. That's funny because she's been with us since 1997 and we've been sending her mail since...1997 and everything we've sent so far has reached her just fine!
So she's all heated with me- yelling at me over the phone, because when you're not talking to somebody face to face it's easier to yell at them. And when you're not talking to somebody face to face it's easier to treat them inhumanly. She tells me that she called three months ago and told me to change her address in the system. That's a nice try- but I document every customer I talk to!!! Her name is not on the list...sorry lady.
Today was the first day I've had since becoming an insurance agent where a customer called to yell at me over the phone.
This is a woman who's consumed by her own greed. She's waiting for a check from our agency. Some people just don't understand that things take time. And when it comes to insurance claims---sometimes things can take much longer than usual.
There was a funny cartoon featured in the Sunday comics recently with a man dressed in a business suit walking up the steps to his insurance company. He goes into the door marked "claims" and then in the final box the door marked "claims" has been opened, and it leads out into the street below to which the man has fallen flat on his face.
Or to explain it better, the old adage: a watched pot never boils. So this woman calls in, wondering when her check is going to arrive. I ask the woman I work with if we've sent out a check, and she tells me that we did at the beginning of this week.
OK, simple enough.
But the woman asks me, "what address did you send it to?"
Um....the one we have on file. Your normal address! The one we've had on file for years. The one that's always worked!
But no---she needs it to go to her PO BOX. Because mail will never reach her at her house. That's funny because she's been with us since 1997 and we've been sending her mail since...1997 and everything we've sent so far has reached her just fine!
So she's all heated with me- yelling at me over the phone, because when you're not talking to somebody face to face it's easier to yell at them. And when you're not talking to somebody face to face it's easier to treat them inhumanly. She tells me that she called three months ago and told me to change her address in the system. That's a nice try- but I document every customer I talk to!!! Her name is not on the list...sorry lady.
So basically it came down to this: I simply explained to her that I have zero control over the mail, therefore I have no control over when her check will arrive. She asks me to apologize on behalf of my agency for sending her letter to the wrong address and I tell her flat out: I DON'T CARE. Well the exchange continued on from there- but no swear words were exchanged! (That's always good). Things finally settled when she hung up.
And you know what? Even after sitting and stirring on it for a bit, I still don't care at all. I'll probably get in trouble tomorrow, but I've been in trouble before. The bottom line is I don't take shit from people who are a) too impatient and b) too focused on their own lust for money to care whether or not they're treating me like a normal human being. I'm not their butler and I'm not their dog. I'm the insurance agent, and trust me when it comes to money and claims: the customer is not always right. Especially not if they're going to treat me like they don't care.
Hey! I hope her check never arrives!
Greedy woman puts in so many claims her homeowners is not going to renew anyway! Good luck with the next company you end up at!
BASES LOADED:
The Saaaaaaaaaaaaaawx are on tonight at 10:07PM. I shall be tired in the morning. Jon Lester goes first tonight in lieu of Josh Beckett, who may or may not be hurt. Knowing the Sox they're resting Beckett because they feel confident enough in the match up of Lester versus Lackey. The Red Sox rest their players all the time. It just sounds better that they're "injured" rather than sitting on their butts and waiting. I think it's a genius move on their part, if my theory is in fact correct.
I'll have more of my rants or grumblings on the Red Sox tomorrow if I remember to blog. My prediction is that tonight Jon Lester with throw 7 innings and allow 4 runs. That number seems high but it's the end of the year and he's never had a work load like the one he had this year. I don't care what Curt Schilling says about playoffs and attitude changes- I think that Lester is tired. I think he'll be effective enough though.
Jon Lackey may have beaten the Sox a couple of times this year, but I'll count those two meetings as chances for the Sox to get to know his pitches. Now they're going to tattoo the man.
Final Score: 7-4
Oh and for those of you looking for irony tonight? Know this- last season Lester started Game 4 as a "whatever happens" starter because the Sox were already up 3 games to 0 on Colorado. So whatever happened, Boston would keep playing but if Lester could go out and get it done? All the more better. Not only did he get it done, and get the sweep for the second World Series win in the last three years, but now one year after the fact- he's starting GAME 1. How about them apples?
And you know what? Even after sitting and stirring on it for a bit, I still don't care at all. I'll probably get in trouble tomorrow, but I've been in trouble before. The bottom line is I don't take shit from people who are a) too impatient and b) too focused on their own lust for money to care whether or not they're treating me like a normal human being. I'm not their butler and I'm not their dog. I'm the insurance agent, and trust me when it comes to money and claims: the customer is not always right. Especially not if they're going to treat me like they don't care.
Hey! I hope her check never arrives!
Greedy woman puts in so many claims her homeowners is not going to renew anyway! Good luck with the next company you end up at!
BASES LOADED:
The Saaaaaaaaaaaaaawx are on tonight at 10:07PM. I shall be tired in the morning. Jon Lester goes first tonight in lieu of Josh Beckett, who may or may not be hurt. Knowing the Sox they're resting Beckett because they feel confident enough in the match up of Lester versus Lackey. The Red Sox rest their players all the time. It just sounds better that they're "injured" rather than sitting on their butts and waiting. I think it's a genius move on their part, if my theory is in fact correct.
I'll have more of my rants or grumblings on the Red Sox tomorrow if I remember to blog. My prediction is that tonight Jon Lester with throw 7 innings and allow 4 runs. That number seems high but it's the end of the year and he's never had a work load like the one he had this year. I don't care what Curt Schilling says about playoffs and attitude changes- I think that Lester is tired. I think he'll be effective enough though.
Jon Lackey may have beaten the Sox a couple of times this year, but I'll count those two meetings as chances for the Sox to get to know his pitches. Now they're going to tattoo the man.
Final Score: 7-4
Oh and for those of you looking for irony tonight? Know this- last season Lester started Game 4 as a "whatever happens" starter because the Sox were already up 3 games to 0 on Colorado. So whatever happened, Boston would keep playing but if Lester could go out and get it done? All the more better. Not only did he get it done, and get the sweep for the second World Series win in the last three years, but now one year after the fact- he's starting GAME 1. How about them apples?
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